Get the FAQ's
- Why should I order with CanvasPeople.com?
- How do I order?
- How do I know my order went through?
- What sizes do you offer?
- How thick are the canvases?
- What size photo is acceptable?
- Does Canvas People photo retouch?
- What photo effects are available?
- What frames are available?
- Will my photo colors appear slightly different?
- Your photo will wrap around the sides!
- How we handle Instagram borders?
- How long will it take to receive my canvas?
- What shipping options are available?
- Why don’t I see express shipping options?
- Are your offers available worldwide?
- Do you ship internationally?
- Can I modify or cancel my order?
- What is your return policy?
- Will my information be private?
- Will my credit card be secure?
- Can I reprint any photo?
Why should I order with CanvasPeople.com?
Highest Quality - Guaranteed
How do I order?
Ordering is easy! You can see How it Works.
How do I know my order went through?
We always send a confirmation receipt when an order is placed. However, these can sometimes be redirected to your spam or junk folder. Please make us a "trusted sender" in your email program and add CanvasPeople@email.canvaspeople.com to your safe sender list. We want to be sure you receive all updates on your order and information on the status of your canvas shipment.
What sizes do you offer?
We currently do not offer custom sizes but hope to have these available in the future. Be sure to check back with us regularly to see if these are available!
How thick are the canvases?
All of our canvases are gallery wrapped around a stretch bar and most are available in both .75" and 1 ½" thickness. Current availability is as follows:
- 8x10 .75"
- 11x11 .75"
- 11x14 .75" or 1.5"
- 16x16 .75"
- 9x27 .75"
- 16x20 .75" or 1.5"
- 18x24 .75" or 1.5"
- 24x36 1.5"
- 20x48 1.5"
What size photo is acceptable?
Images that are 2MB or higher are great, and images under 2MB but higher than 700KB are almost always workable.
8x10 - 576 x 720
11x11 - 792 x 792
11x14 - 792 x 1008
16x16 - 1152 x 1152
9x27 - 1320 x 3480
16x20 - 1152 x 1440
18x24 - 1296 x 1728
24x36 - 2700 x 3900
20x48 - 2343 x 4800
Helpful Hint: The resolution from most digital cameras works perfectly for our canvas product. If you're not sure about any of that, you can check the file size by right clicking on your image, and then clicking on "properties" where the size will be displayed. Compare that number to the recommended resolutions listed above. (Note: Cell phone images often do not meet our minimum resolution requirements and are not recommended.)
Canvas People will correct your common photo problems.*
Red Eye Removal
We'll get your eyes looking like the color they were meant to be!
Brightness / Contrast- Adjustments
If your photo is too dull or has too much light,
we'll bring it to life!
Color Balancing Adjustments
We will turn your photo into a vivid work of art...
Time Stamp Removal
Your canvas is a memory to last a lifetime,
why put a date on it?!
*When you place your order choose our Basic Photo Touch Up - only $4.95!
What photo effects are available?
a. Color Enhancement
Description: Brings colors to life! Color enhancement will turn your canvas print into a vivacious work of art.
c. Black & White
What frames are available?
Frames are available for most sizes. Frames are not available for 11x11, 16x16, or 24x36 sized canvas prints.
Will my photo colors appear slightly different?
Yes, they may appear slightly different. Keep in mind our high-quality commercial canvas printing process utilizes CMYK colors. Unlike commercial printers, household printers and monitors use RGB.
(See image above)
CanvasPeople will reproduce color from your submitted photograph file as closely as possible, but cannot exactly match color and density because of limitations in the printing process, monitor calibration and image resolution requirements. You most likely won't notice this kind of color shift in a color photograph. It is more likely to happen if you pick a very rich, vibrant color for a background or some other element of your layout.
Your photo will wrap around the sides!
Your photo will be wrapped around the sides of the canvas stretch bar. Make sure the main subject of your photo is within the inner red border (canvas front) as shown below.
Note: As you change the canvas size, be sure to check out the wrapping preview again as it will differ based on the size selected.
If something is cut off or wrapped around the sides that is important, you may want to edit your photo using our cropping/positioning tool or upload a different photo.
How we handle Instagram borders?
For Instagram photos with black, tan or white borders, we'll extend the border so it wraps around the canvas.
If your photo doesn't have a border, your photo will fill the front surface of the canvas. The wrapped sides will be white.
How long will it take to receive my canvas?
Orders are generally delivered in 7 - 10 business days. Production times may vary if provided photo does not meet resolution requirements. Please allow additional time if you enhance your photo with a Special Effect or for deliveries outside the continental U.S. Production times may be longer during holidays due to increased volume. To ensure your canvas arrives when you need it, order 10 - 12 business days early to account for shipping.
What shipping options are available?
We ship standard postage using FedEx and USPS. For faster delivery the following express shipping options are available:
- Express (5-7 Business days from that time that your canvas has been produced)
- Priority (3-5 Business days from the time that your canvas has been produced)
Why don’t I see express shipping options at checkout?
Express and Priority shipping options are currently only available for single canvas orders, without decorative frames, that are to be delivered within the continental U.S.
Are your offers available worldwide?
All CanvasPeople offers, deals, coupon codes and other special promotions are valid within the Continental U.S. only unless otherwise specified.
Do you ship internationally?
Absolutely! Additional international shipping costs will show up as you place your order. We do our best to provide the best rates to get your canvas order to anyone, anywhere.
Can I modify or cancel my order?
If you inform us within 24 hours of placing your order we will try our best to accommodate requests to modify or cancel your order. Please see our Return Policy for more details.
What is your return policy?
We will gladly accept a return for a replacement or refund provided the canvas is returned within thirty (30) days from the date the canvas is received and meets our Return Policy and Restrictions.
All requests for replacements or refunds must be submitted within thirty (30) days of the date the canvas is received. All replacement or refund requests must be submitted through our return form.
If CanvasPeople provides a replacement or refund you may be asked to provide a 3" x 5" piece cut out of the canvas you received. Your replacement or refund will be provided once we receive your 3" x 5" piece cut out from the canvas.
Please note: Our phone staff is not authorized to process returns by phone.
Will my information be private?
Will my credit card be secure?
CanvasPeople.com utilizes a secure server in all the transactions that hold sensitive information. A secure server guarantees the privacy of data transmitted through the internet, including credit card information, through a SSL protocol that encrypts the information.
Can I reprint any photo?
The Copyright Act protects photographers by giving the author of a photograph the exclusive right to reproduce the photograph. This includes the right to control the making of copies. If your photograph was taken by a professional photographer you may need to obtain a release.
Still have questions? We're here to help you!
Customer Service Hours are 9am-5pm EST, Mon.-Fri.
Please allow up to 48 hours for a representative to get back to you.
Thank you for your business & patience!
1-855-624-1111 or Contact Us